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3.BOUTIQUE ORDERS

A retail experience to satisfy your every desire.

Throughout the world, the Nespresso Boutiques invite coffee lovers to experience the art of espresso. Experience the unique world of Nespresso in our modern and stylish Boutiques. The French architect Francis Krempp has created a unique design, combining art deco design with contemporary shapes and materials. Discover all of the Nespresso products: the Premium Blend coffees, the limited edition varieties, the machines and accessories for maintaining your machine and enhancing your coffee experience. Our specialists are pleased to offer personalized advice, provide guidance or share their Nespresso expertise with you.

5. RECYCLING

Do you want to be able to recycle your capsules easily? With the Nespresso recycling plan, we have partnered with Gulf City Cleaning Company (our official Recycling Partner in Bahrain) to provide different options for recycling your used aluminium capsules and fulfilling your commitment to protecting the environment. Ensure to have your used capsules collected from your doorstep with your next delivery order.

6. AFTER SALES CENTER - TECHNICAL ASSISTANCE

Nespresso warrants machines against defects in materials and workmanship for a period of:
2 years from the date of purchase.
1 year for the professional machines from the date of purchase

*Service, cleaning and descaling are not covered as warranty repair.

The international warranty on Nespresso machines is valid 2 years after the machine purchase and it should be the same model that is sold by Nespresso. The same model also means that electric power is the same (220V).

For any question concerning maintenance and after-sales service of your NESPRESSO machine.
please contact our After Sales Center on 00973 66900036 for advice and assistance.
You will receive immediate technical diagnosis and a solution to your machine query, if needed, the NESPRESSO Club will collect your machine at a pre-arranged time and bring it back once repaired.
This service is available 6 days a week and includes the repair package below depending on machine warranty period:,

Machine Within 2 years warranty:
- Free Repair
- Collection of the machine from the address of your choice
- Loan machine granted during the repair time (Due to COVID-19 situation, this service is not available)
- Repair of your machine and a full check of its components
- Return of your machine to the address of your choice.
- Any misuse or physical damage caused to the Nespresso machine are not covered under warranty.

Machine outside 2 years warranty:
- Repair under flat fees
- Collection of the machine from the address of your choice
- Loan machine granted during the repair time (Due to COVID-19 situation, this service is not available)
- Repair of your machine and a full check of its components
- Cleaning and descaling of your machine
- Return of your machine to the address of your choice.
- 6 months warranty on the repair performed.
- Return of your machine to the address of your choice.

7. Exchange and Return Policy

Coffee capsules and consumables can be exchanged or returned within 3 days.
Nespresso will only accept such exchange or returns provided the goods are in perfect condition, in original packaging and accompanied with invoice or sales receipt as proof of purchase.
Any damage to the packaging or without invoice or sales receipt will not be accepted for exchange or return.
Machines and Accessories can be exchanged within 14 days provided they are not used and kept in their original packaging and are in perfect condition.

8. DELIVERY PAYMENT MODE

Please make sure to verify the quantity and condition of the goods upon receipt and in case of on arrival damage or missing items, notify and file claim with Nespresso within 1 day of the receipt providing all relevant invoice and signed delivery notes.
Choose your preferred payment mode wherever you order:
- Online Ordering: Online payment with debit or credit card, cash or card payment on delivery
- Phone Ordering: Cash, credit or debit card payment on delivery

Stay safe!